Accessibility information — Business Waste Removal in West Ham

This Accessibility Statement explains the commitments of our commercial and business waste removal services across West Ham to make information and services available to everyone. We aim to meet and maintain WCAG 2.1 AA standards for web and digital content and to ensure that our operational practices for on-site waste collection and customer interactions consider accessibility in every step. This statement covers the website content, digital documents, and the ways our staff engage with businesses to remove commercial waste in the West Ham area.

We support a range of assistive technologies such as screen readers, magnification tools and alternative input devices. Our intent is to have pages and documents that are readable and navigable by assistive software, and to provide equivalent alternatives where multimedia or complex formats are used. Screen-reader support is a priority when publishing content about services, pricing, and service maps for business waste removal in West Ham.

Keyboard accessibility and logical focus order are fundamental: interactive controls, forms and booking tools are operable via keyboard alone. We run tests to ensure that links, buttons and form fields receive clear focus indicators and follow a meaningful tab order. Where custom widgets or third-party booking tools are used, we review them for accessibility and provide help text and alternatives when necessary.

We publish a plain-language overview of accessibility features for key content related to commercial waste removal West Ham providers and services. Accessible formats for documents — such as tagged PDFs, Word documents, and text-only versions — are available on request. Our team aims to make operational notices and safety guidance understandable for diverse audiences and to remove unnecessary barriers to understanding.

We conduct regular audits and user testing to verify compliance with WCAG 2.1 AA and to identify areas for improvement. Audits include automated scanning, manual checks, and sampling with assistive technology users where appropriate. Continuous improvement is part of our approach: issues found are prioritised and addressed in development cycles, and accessibility is included in quality checks for all content about business refuse collection and recycling options across West Ham.

Features and standards we follow

• Perceivable — text alternatives, captions for video, and clear structure for content about service areas and schedules.
• Operable — full keyboard navigation, clear focus styles, and predictable interactive elements for booking and inquiry forms.
• Understandable — plain language, consistent terminology and guidance on how to prepare waste for collection.
• Robust — compatibility with current assistive technologies and resilient markup that supports future tools.

Our staff receive training to support customers with accessibility needs during scheduling, on-site interactions and handovers. We encourage drivers and collection teams to follow accessible customer service practices, such as identifying preferred communication methods and offering verbal confirmations. For businesses operating in the West Ham district, we aim to make on-site arrangements that account for mobility access, visual signage clarity, and the safe placement of bins and containers.

To request an accessible format of any content — including large print, audio, simplified text, or alternative digital formats — please contact our accessibility team through the contact channels provided on our corporate contact page or by using the general contact form. We do not publish direct contact details here, but we will respond to accessibility requests promptly and provide reasonable adjustments to ensure you can access information about business waste removal in West Ham.

If you experience difficulties using our site, booking services, or accessing documents, please notify us with details of the content or service and the format you need. When reporting issues, include the page URL or the service name, a description of the problem, and the preferred format for the response; this helps us to resolve matters quickly. We track and prioritise these reports to improve future accessibility and to refine our compliance with WCAG 2.1 AA.

We also work with suppliers and third-party platforms used for bookings and customer management to encourage accessible design and interoperability with assistive technologies. Where third-party systems are unavoidable, we document known limitations and publish workarounds or alternatives where possible so that businesses in West Ham can access essential waste removal and recycling information without undue difficulty.

We welcome suggestions to improve our accessibility practices. While we cannot provide contact numbers or direct email addresses in this statement, our organisation is committed to responding to accessibility requests through the standard contact pathways and to making reasonable adjustments for business customers across West Ham.

Policies and this statement are reviewed periodically to reflect changes in regulations, technology, and user needs. Accessibility is an ongoing commitment and we strive to make our commercial waste removal services in West Ham inclusive for all customers.